Return and Refund

What's your refund policy?

  1. For engraved and clearance products, all sales are final, and we do not accept returns or exchanges once the product is sold.
  2. For all other returns, customers will need to pay for shipping using the carrier of their choice. You must submit all return requests within 30 days of your package being delivered.
  3. All items should be unworn and in the original condition including the tag. Any signs of wear or damage in any way will not qualify for a refund.
  4. Please ship items to our warehouse using any prepaid and trackable return method.
JOOPITA Co.,
2142 62nd st, 2FL
Brooklyn, New York 11204
USA
  1. Please include this form along with all your purchased items, in your return package.
  1. Please mail back your items in their original condition to our warehouse in brooklyn, fill in the key information on the form and drop off the package to an eligible shipping station.We will not be held liable for the loss of any returned item(s) during the transit back to us. We advise sending your goods back via a tracked service and retaining proof of postage until you receive your refund notification.
  2. If you have received a defective or incorrect item, please contact our customer services love@shopjoopita.com.

Help, I can't find my return slip!

Don't worry - JOOPITA packages don't include return slips. Just reach out to love@shopjoopita.com and we'll help you place your return.

What's considered a non-refundable item?

Items marked as final sale cannot be returned. If a final sale item is sent back in an attempt for a refund, the items will be sent back to the customer. Final Sale items are not eligible for refund, exchange or resize.
Earrings including earring pendants and studs are non-returnable for reasons of hygiene and safety.
Personalized items with engravings are non-refundable nor exchangeable.
Gift Cards are non-refundable.
Items without original tag or that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.
The original shipping cost (if any) is non-refundable.
Any lost parcels made by carriers is not refundable.

How long does it take to process a return?

1. Your refund will be processed to the original payment method. 2. Once we receive your item, we will email you and begin to initiate the refund process. Please expect up to 14 days for the money to be returned to your account. 4. If you haven't received a return email from us within 14 days, please contact us at love@shopjoopita.com, we are there to help you!

How do exchanges work?

Unfortunately, we do not offer exchanges at the moment. However, you can place a new order and initiate a return. Your refund will be processed as soon as we receive the returned package.

But my parcel is missing!

We will do our best to help you track down your parcel. Note that JOOPITA is not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes, but is not limited to, refusal of shipment confirmation and incorrect consignee's information (such as order address, contact number, or consignee's name). In this case, we are unable to file a refund for you. If you find that your order information is wrong, please contact us at love@shopjoopita.com with your order number and the correct information as soon as possible.

Does my purchase include a warranty program?

According to our warranty program, JOOPITA will repair or replace manufacturing faults within a 1-year period. We've got you covered!